Delivery information

Warehouse Upgrade

We have recently reviewed our warehouse and transportation needs and we are excited to announce some changes that we will be making in order to improve our delivery service to our customers.

Following a comprehensive evaluation of providers, we are pleased to advise that DHL will be providing delivery services Nationwide (excluding WA) from Monday 18th February 2019.

As our new business partner, DHL will provide a number of improved services that will directly contribute to a better customer experience. This includes:

  • Improved customer order cut-off times, 
  • Faster dispatch of orders with improved pick technology,
  • 'Next day delivery' service now available to a wider area, 
  • Delivery of dangerous goods classified products alongside our normal carton deliveries. 

As part of this warehouse upgrade we will have a short transition period where we will be moving over to the new DHL warehouse. The closure of our current warehouse, DB Schenker is currently planned from Tuesday 12th February 2019. All stock will be transferred to DHL from this date and by Monday 18th February 2019 all stock will be in location at DHL and ready for processing orders.

This will not affect our current warehouse operations in WA.

How will this affect my deliveries? (excluding WA customers)


To maintain support to your patients and customers, we recommend placing orders prior to the warehouse closure (excluding WA customers).

Last orders before warehouse closure: 11am EDST on Monday 11th February

Warehouse re-opens: Monday 18th February
 
All orders placed after 11am EDST Monday 11th February will be dispatched from Monday 18th February 2019.

How can I place orders during the warehouse upgrade? 

  1. Call Integria Customer Care team on 1300 654 336
  2. Via MyIntegria, our online customer portal
  • During the warehouse upgrade, you can continue to add to your cart in MyIntegria 
  • To SUBMIT the order, return to your cart on Monday 18th February and SUBMIT the order. 
You will be able to access Education and Events as well as Accounts through MyIntegria during this transition time as per normal.

Orders for WA customers will be received and dispatched without delay.
 
We apologise for any inconvenience that our warehouse upgrade may cause but we look forward to providing you with an improved delivery service once we have transitioned over to DHL.

Delivery Information  

ORDER CUTOFF TIMES

All orders received before 11:00am EDST will be dispatched for same day shipment with the exception of WA where the order cut off is 12.30pm WA time.

 

DELIVERY SERVICE & TIMES

Customer orders, once received, will be processed and invoiced within 24 hours from either our Sydney or Perth warehouse. Delivery times may vary depending on the volume of customer orders received throughout the month, and can also be affected by seasonal periods and public holidays. Please see table below for expected delivery times. We do not deliver to any location outside Australia. 

Expected Delivery Timetable (working days)

Delivery Timetable

Note*Deliveries to Islands off the coast of Tasmania, North Queensland and NT require between 9-26 days 

Note**Deliveries to Perth & WA Country are dispatched from our Perth, WA Delivery Centre.


TIME OF DELIVERY

All deliveries are undertaken by a variety of delivery drivers and may occur between 8:00am-6:00pm Monday to Friday. All deliveries require a signature at time of receipt. If you are not available during this time you will need to complete an authority to leave form.


AUTHORITY TO LEAVE

You must complete anauthority to leave form(available from our Customer Care team) if no-one will be available to accept delivery of your order between 8am-6pm Monday to Friday. This form will allow you to nominate a nearby address or a nominated place where your delivery can be left without a signature. 

Please note: Integria Healthcare is not responsible for any loss, damage or theft resulting from goods being left unattended at or near your premises. Integria Healthcare does not deliver to PO Box or Australian Post Parcel Lockers. 

 

CHILLED ORDERS

Cool boxes are used for items that may be affected by excessively high temperatures especially during the summer period.  Orders for refrigerated items will NOT be dispatched on a Friday.

Note: Our chilled product ranges have been tested when exposed to ambient temperatures up to 1 month without affecting their shelf life. We have selected to utilize cool boxes and ice bricks to reduce excess exposure to high temperature conditions. We do not expect the ice bricks to remain in a frozen state upon receipt.

 

DANGEROUS GOODS

Due to our compliance to the IATA Dangerous Goods Regulations and the Australian Code of Conduct for the Transport of Dangerous Goods no Dangerous Goods can be transported byAirfreight.Therefore orders containing Dangerous Goods may take additional time for delivery by road.

 

FREIGHT

Orders in excess of $250 excluding GST will be despatched freight free, orders under $250 excluding GST will attract a freight and administration charge of $12.00 excluding GST for all destinations within Australia.

Online orders placed via www.myintegria.com in excess of $175 excluding GST will be dispatched freight free, orders under $175 excluding GST will attract a freight and administration charge of $12.00 excluding GST for all destinations within Australia.

A priority delivery service is available on request, at an additional cost and to selected destinations. Please call our Customer Care team to discuss if you require a priority delivery and they will confirm additional costs prior to the order being processed. Requests for priority delivery are conditional and exclude chilled items and dangerous goods.

 

OUT OF STOCK ITEMS

Items out of stock at the time of order are detailed at the end of each order invoice; or advised at the time of order for orders placed over the phone.

There are currently no automatic back-orders. A call back can be requested from our Customer Care team should you wish to be notified of products being returned to stock.

Orders for returned out of stock products are subject to all normal freight and administration charges.

 

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