New Delivery Cut-off Time
At the commencement of 2019 Integria Healthcare embarked on a warehouse transition for the purpose of enhancing the product delivery experience for our customers. We understand that it impacted you, as our customer, and we appreciate your patience with us during this time. We are delighted to share with you that we are now meeting our delivery time frame commitments.
We are also excited to announce that due to efficiency gains in our delivery processes we are able to extend our standard delivery cut off time for same day dispatch, extending our daily cut off time from 11.00am to 1.30pm (AEST). We are confident this extension will be a welcomed introduction for all customers and look forward to delivering on this commitment.
If you have any questions please feel free to contact our Customer Care team on 1300 654 336.
ORDER CUTOFF TIMES
All orders received before 1:30pm EDST will be dispatched on the same day with the exception of WA where the order cut off is 12.30pm WA time.
DELIVERY SERVICE & TIMES
Customer orders, once received, will be processed and invoiced within 24 hours from either our Sydney or Perth warehouse. Delivery times may vary depending on the volume of customer orders received throughout the month, and can also be affected by seasonal periods and public holidays. Please see table below for expected delivery times. We do not deliver to any location outside Australia.
Expected Delivery Timetable (working days)
Note*Deliveries to Islands off the coast of Tasmania, North Queensland and NT require between 9-26 days
Note**Deliveries to Perth & WA Country are dispatched from our Perth, WA Delivery Centre.
TIME OF DELIVERY
All deliveries are undertaken by a variety of delivery drivers and may occur between 8:00am-6:00pm Monday to Friday. All deliveries require a signature at time of receipt. If you are not available during this time you will need to complete an authority to leave form.
AUTHORITY TO LEAVE
You must complete an authority to leave form(available from our Customer Care team) if no-one will be available to accept delivery of your order between 8am-6pm Monday to Friday. This form will allow you to nominate a nearby address or a nominated place where your delivery can be left without a signature.
Please note: Integria Healthcare is not responsible for any loss, damage or theft resulting from goods being left unattended at or near your premises. Integria Healthcare does not deliver to PO Box or Australian Post Parcel Lockers.
Previously, cold goods had been segregated and delivered in a Polystyrene (EPS) esky. As a non-biodegradable material and the volumetric area versus size of product it contains causing lots of extra unnecessary packaging, this was not aligned with our stance on packaging sustainability.
In 2017, after reviewing options on the market, Woolcool was selected for both its efficacy of temperature control, reduced (volumetric) packaging footprint and its innovation utilising renewable material which is both biodegradable and compostable.
Woolcool is made from with 100% felted sheep’s wool sealed within industry grade polyethylene wrap. Woolcool has been independently tested and has been has been proven to keep contents between 2°C – 8°C for at least 72 hours. We rigorously tested this within our own supply chain before introducing it and independent tests consistently prove that Woolcool outperforms conventional insulated packaging on every level.
Note: Our chilled product ranges have been tested when exposed to ambient temperatures up to 1 month without affecting their shelf life. We have selected to utilize Woolcool packaging and ice bricks to reduce excess exposure to high temperature conditions. We do not expect the ice bricks to remain in a frozen state upon receipt.
Orders for refrigerated items will NOT be dispatched on a Friday.
As a result of removing Polystyrene (EPS) esky boxes from our supply chain we removed 1.72 tonnes of EPS per annum from our supply chain and a further 6.48 tonnes (that’s about the weight of 1 African Elephant) of cardboard packaging per annum which was used to protect the Esky’s in transport. As the Woolcool pouches can be packed in with other ‘non-cold’ goods, it has been estimated that we have reduced around 2.79 million cubic meters of freight volume annually (which means less trucks on the roads).
Due to our compliance to the IATA Dangerous Goods Regulations and the Australian Code of Conduct for the Transport of Dangerous Goods no Dangerous Goods can be transported byAirfreight.Therefore orders containing Dangerous Goods may take additional time for delivery by road.
Orders in excess of $250 excluding GST will be despatched freight free, orders under $250 excluding GST will attract a freight and administration charge of $12.00 excluding GST for all destinations within Australia.
Online orders placed via www.myintegria.com in excess of $175 excluding GST will be dispatched freight free, orders under $175 excluding GST will attract a freight and administration charge of $12.00 excluding GST for all destinations within Australia.
A priority delivery service is available on request, at an additional cost and to selected destinations. Please call our Customer Care team to discuss if you require a priority delivery and they will confirm additional costs prior to the order being processed. Requests for priority delivery are conditional and exclude chilled items and dangerous goods.
OUT OF STOCK ITEMS
Items out of stock at the time of order are detailed at the end of each order invoice; or advised at the time of order for orders placed over the phone.
There are currently no automatic back-orders. You can request to to be notified when a product comes back in stock via the 'Notify me' function in MyIntegria.com. Alternatively a call back can be requested from our Customer Care team.
Orders for returned out of stock products are subject to all normal freight and administration charges.