Returns & Exchanges
CREDIT CLAIMS AND RETURN OF
Requests for credit claims must be made
to Customer Care team within 3 working days following delivery of
goods. Credit claims can be made by phone to our Customer Care team
1300 654 336 or email to firstname.lastname@example.org.
Return of Goods:
Goods returned without prior
authorization from Integria Healthcare will not be accepted. Once
notified by the customer, Integria Healthcare Customer Care team
will provide a goods return authorisation number and paperwork.
This paperwork must accompany all returns to the location advised
at the time of making the credit claim. Please do not send any
goods to our Eight Mile Plains, QLD office.
Integria Healthcare will only accept
goods that are:
- In saleable condition with a goods return authorisation number
- Returned to the correct Integria Healthcare location
- Packaged securely: not damaged or soiled prior to or during the
course of return
- Not marked with store security or price tags
Credit claims for items being returned
will be approved in accordance with the guidelines above on receipt
of goods back at our Distribution Centres.
Unwanted or incorrectly ordered
Unfortunately, these credit claims cannot
be accepted. Where Integria Healthcare agrees to accept the return
of unwanted or incorrectly ordered items, the return must be in
line with the guidelines stated above, with the return at the cost
to the customer.