Integria Healthcare Privacy
Integria Healthcare (Australia) Pty Ltd (Integria) and its
related companies (including Integria Healthcare (New Zealand
Limited)) (we, our, us) comply with the Australian Privacy
Principles contained in the Privacy Amendment (Enhancing Privacy
Protection) Bill 2012 amending the Privacy Act 1988(Cth) and the
Information Privacy Principles contained in the New Zealand Privacy
Act1993 (to the extent these apply to each Integria entity).
This policy is in addition to Integria Terms
& Conditions governing the website and should be read
in conjunction with the Terms
& Conditions. Integria recognises that your privacy is
very important to you and that you have a right to control your
personal information. We know that providing personal information
is an act of trust and we take that seriously.
may hold, the purposes for which it is held, and how that
information is collected, held, used and disclosed. Our site may
provide links to third party websites. Integria is not responsible
for the conduct of non-Integria companies linked to this site. You
should refer to the privacy notices and policies of any third party
How different types of personal information are
The personal information that we collect could include your
name, age, gender, the organisation you work for and ABN, your
physical address, postal address, telephone and fax numbers and
your email address. In some circumstances, a failure to provide
such information could result in us being unable to assist you or
provide our products or services to you.
We primarily collect information about you when you use or
request a product or service, complete a survey, questionnaire or
when you communicate with us by email, telephone, in writing or in
We will only collect information about an individual for
purposes which are relevant to our business. For example, we may
collect an individual's name, contact information and other details
relevant to our business relationship with that person. In some
cases, we may also be required by law to collect personal
information, for example, occupational health and safety laws. This
information may be required to respect an individual's request or
provide our services.
In some instances if all necessary personal information is not
provided, we may be unable to assess or process your information or
provide you with the products or services you require.
We may also collect anonymous information regarding visitors to
our website. This may include Internet Protocol (IP) address,
previous sites visited, internet provider location and date and
time of the visit.
We may collect sensitive information, such as health information
when it relates to the provision of a good or service or its
evaluation. We will only collect this information with your consent
or otherwise in accordance with the Australian Privacy Principles
and the New Zealand Privacy Act 1993 (to the extent either are
For what purposes do we collect, hold, use and disclose
your personal information?
It is important to know that by using our web site:
- You agree that if you submit your personal information to us,
we may create a database record about you.
- To receive our web site services, you agree that we may collect
information from you and from your use of our web site, and you
agree that this information may be disclosed to our service
remove them, please see below for explanation).
- You agree that we may contact you with information about
products, special offers and updates (unless you have stated that
you do not wish to receive these communications).
We collect, hold, use and disclose your personal information for
the following purposes:
- to provide products or services to you;
- to answer enquiries and provide information or advice about our
products or services and/or special offers, and general health
advice where appropriate;
- to update our records and keep your contact details up to
- to process and respond to any complaint made by you;
- to comply with any law, rule, regulation, lawful and binding
determination, decision or direction of a regulator, or in
co-operation with any governmental authority of any country (or
political sub-division of a country);
- to ask you for your opinion or comments about our products
- to collect statistical data for marketing analysis; and
- to protect the rights, goodwill or property of Integria
We sometimes handle personal information relying on exemptions
under the applicable Act. Under the Australian Privacy Act 1988
(Cth), these include exemptions in relation to (i) employee
records; (ii) related bodies corporate; (iii) provision of services
to State or Territory authorities; and (iv) overseas operations
relating to personal information of non-Australians. Any permitted
handling of personal information und under such exemptions will
Services which may be accessed by telephone or by mail
- Information on health conditions and products brought to you by
the Integria Healthcare brands.
- Retail enquiries. Consumers can contact our Product
Advisory Line (0800 84 66 77) which provides personalised
advice on our range of products.
Services which may be accessed through some of our web
- Online naturopath for personalised advice on retail
- Information about new products or services.
- Special offers.
- Email newsletters.
- Retailer support & training for retail brands.
Please note that information collected about you by our
Naturopathic Helpline is not permanently recorded, and is securely
discarded at the end of the query. Information collected by our
Practitioner Clinical Support (Practitioner brands: MediHerb,
Eagle) is recorded, and is kept on file in the instance that we
need to refer back to it if there necessary.
Restricted Access - Practitioner websites
Our Practitioner websites (www.mediherb.com.au, https://eaglenaturalhealth.com.au, https://www.myintegria.com)
are restricted websites. Access to those portions of the website
containing Professional Literature and other designated materials
is limited to Qualified Health Care Professionals only, who have
complied with Practitioner requirements for such access. Access to
the website is managed by a secured user name, password, and
registration system. If you have an identified user name and
approved password, you may use it to log onto the website. If you
are a legitimate health care professional who desires access to the
website, you must complete the on-line application for registration
on the relevant Practitioner brand website. The on-line form must
be completed, including nominating your preferred user name and
password, then submitted to the Practitioner brand as per the
instructions on the website.
Cookies are pieces of information that a website transfers to
your computer's hard disk for record-keeping purposes. Most
web-browsers are set to accept cookies. However, if you do not wish
this website, because they can help personalise your experience.
Cookies can also helps us improve the website by providing
aggregate information on how people use the site and which areas
are effective and those that are not.
Cookies in and of themselves do not personally identify users,
although they do identify a user's browser. The cookies simply
operate as a unique identifier which helps us to know what our
users find interesting and useful on our website, almost like a
questionnaire. We do not link this information back to other
information that you have provided to us. We do not store any
information inside cookies.
Our website uses Google Analytics, a service which transmits
website traffic data to Google servers in the United States. Google
Analytics does not identify individual users or associate your IP
address with any other data held by Google. We use reports provided
by Google Analytics to help us understand website traffic and
By using this website, you consent to the processing of data
the purposes set out above. You can opt out of Google Analytics if
the opt-out service provided by Google - external site.
Integria also may use interfaces with social media sites such as
Facebook, LinkedIn, Instagram, Twitter and others. If you choose to
"like" or "share" information from this website through these
you are a member of a social media site, the interfaces may allow
the social media site to connect your visits to this site with
other personal information.
Communicating with you
We may contact you at your email or other address, which you
provide to us in order to:
- provide you with information that may be of interest about
Integria Healthcare's brands, products and special offers and other
matters which may interest you; and
- for those of you with an email address, to send you an email
newsletter. By registering to receive email newsletters from
Integria Healthcare, you consent to be the recipient of commercial
and non-commercial electronic messages from Integria Healthcare and
We will not send you advertising information without first
asking you whether you wish to have promotional information sent to
Opting out of communication
An 'opt out' mechanism is offered, so that you may have the
opportunity to decide to not receive marketing or promotional
information from us. We will remove you from any of our lists that
may be used for communication purposes. At any time you may contact
the company to 'opt out' of any future direct marketing.
Additionally on all direct marketing correspondence, the 'opt out'
mechanism will be made clear. To contact us email:firstname.lastname@example.org
How is personal information disclosed?
Personal information held by us is disclosed by us in accordance
with the Australian Privacy Principles and the Information Privacy
Principles contained in the New Zealand Privacy Act 1993 (to the
extent either are applicable). We will only disclose personal
information to a third party where we have your consent, or where
the disclosure is permitted or required by law. For example, we may
disclose information as follows.
- Integria's related companies.
- External providers, such as suppliers, consultants and agents,
organisations that provide information technology and
infrastructure support services
that provide information technology and infrastructure support
- Tax, financial, audit and legal advisers.
- Government, regulatory and law enforcement bodies.
Generally, Integria will retain your personal information within
Australia and New Zealand only and not use or disclose it to other
Event registration services
Integria contracts out some functions and relies on third party
suppliers to conduct specialised activities such as event
registration services conducted by Cvent Inc. Services provided by
Cvent are controlled and operated from the United States, and are
not intended to subject to the laws or jurisdiction of Australia.
You agree that by providing personal information it may be accessed
by Cvent personnel providing services in any country where they
have facilities or in which they engage service providers, and you
consent to the transfer of information to countries outside of
Australia, including the United States, which may have different
data protection rules than those in Australia.
Security of your personal information
We take precautions including administrative, technical and
physical measures to safeguard your personal information against
loss, theft and misuse, as well as against unauthorised access,
modification, disclosure, alteration and destruction. We protect
electronic data using a variety of security measures including
password access, data back-up and firewalls.
Keeping personal information up-to-date
We seek to ensure that the personal information it holds is
accurate, up-to-date and complete. If we are informed that the
information it holds is inaccurate, out-of-date or incomplete, we
will correct the information or ensure that the amendments or
errors are noted.
What do we do with personal information when it is no
We destroy personal information if it is no longer needed for
the purposes for which it was collected, or if the law no longer
requires us to retain it. We use secure methods to destroy or
de-identify the information. We dispose of all hard copy documents
and delete electronic information from our systems.
Access and correction
At any time you can advise us of changes to your personal
information. You have the right to ask for the personal information
held about you and to advise of any inaccuracy. If you make an
access request, we will ask you to verify your identity and specify
what information you require. Your request must be in writing.
We may ask the reason for your request so we can assist you most
effectively. However, you are under no obligation to provide a
reason if you do not wish to. We reserve the right to charge a fee
for any significant costs incurred by us in providing access to
Your trust in Integria Healthcare and our brands is very
important to us. If at any time you want to know exactly what
personal information Integria is holding about you, you are welcome
to request it by e-mailing us at email@example.com.
Changing and deleting the information we have about
If at any time you wish to change personal information that is
inaccurate or out of date, please contact us by e-mailing us
and we will change this record. If you wish to have your personal
information deleted, please let us know in the same manner as
referred to above and we will take all reasonable steps to delete
it unless we need to keep it for legal reasons.
If you believe your personal information is not properly
protected, or that there has been a breach or potential breach of
immediately and ask for your complaint or concern to be directed to
the Privacy Officer.
We take breaches seriously and has procedures to help identify
and resolve a breach, potential breach or complaint as quickly as
possible. This includes appropriate escalation processes to the
General Counsel and notification processes in the event of a
Every complaint is forwarded by the staff member who receives it
to the Privacy Officer. You will be notified of the process for
dealing with the breach or potential breach. Your complaint will be
thoroughly investigated and a suitable resolution negotiated with
If you are not satisfied with the resolution of your complaint
by us, in Australia you may contact the Office of the Australian
Information Commissioner (OAIC) (http://www.privacy.gov.au/complaints)
who may investigate your complaint. In New Zealand, you may contact
the Privacy Commissioner (http://www.privacy.org.nz)
who can offer further guidance and investigate your complaint if
Our aim is to respond to all enquiries promptly.
For enquiries or feedback about this policy or for complaints
about our handling of personal information, please email the
Privacy Officer at firstname.lastname@example.org or
otherwise you can:
Integria Healthcare (Australia) Pty Ltd
Level 5, 35 Chandos Street
St Leonards NSW 2065
Telephone:+61 (0)2 9934 6683
Our commitment to make our company and brand websites leaders in
natural healthcare means that we are constantly adding to and
changing this site. Because of this, from time to time, our
policies will be reviewed and may be revised. Integria Healthcare
notify you by posting an updated version of the policy on our web
not we have given you specific notice of any change.
This document was last updated on 12 May 2017.
See Terms & Conditions.