My Patient Ordering Frequently Asked Questions
Q: Why can I no longer see anything in my
A: You may have purchased all the Prescription repeats set by
your Practitioner. If so, you should contact them and ask them to
add additional repeats.
Q: Why can't I browse retail products anymore, I could
last time I logged in?
A: You can only browse for Retail products if:
- You have
at least one repeat left in your Prescription, and
practitioner has enabled "Browsing Retail Products" on your
Q: Does the prices on the site include GST?
A: Yes all prices for Patients are expressed as a GST inclusive.
Your Order Summary will split out the GST total.
NB: Some products are not subject to GST
Q: I have lost/deleted the Registration email and can't
A: You will need to ask your Practitioner to regenerate this
email so you can complete the Registration process and Login
Q: How do I "reset" after conducting a Product search so
I can show all?
A: To reset after a Search simply delete the search term in the
Search Bar and then hit "Go". Also make sure you have no filters
selected in the Filter options on the left of the page.
Q: Where is MyPatient Ordering available?
A: MyPatient Ordering is available in Australia only.
Q: Who has access to MyPatient Ordering?
A: MyPatient Ordering is available to all qualified Natural
Healthcare Practitioners who have a MyIntegria account and their
Q: Is there a Free Freight threshold for Patient
A: Yes, orders over $192.50 inc GST are shipped Freight Free
anywhere in Australia. Orders under $192.50 will be shipped at a
flat rate of $13.20 Australia wide.
Q: What are the delivery timeframes?
A: Orders will be processed and invoiced within 24 hours from
either our Sydney or Perth warehouse. Delivery times may vary
depending on the volume of customer orders received throughout the
month, and can also be affected by seasonal periods and public
Expected Delivery times (business days):
Q: What time of day can I expect the
A: All deliveries are undertaken by a variety of delivery
drivers and may occur between 8:00am-6:00pm Monday to Friday. All
deliveries require a signature at time of receipt. If you are not
available during this time you will need to complete an authority
AUTHORITY TO LEAVE
You must complete an authority to leave
form (available from our Customer Service team) if no-one will be
available to accept delivery of your order between 8am-6pm Monday
to Friday. This form will allow you to nominate a nearby address or
a nominated place where your delivery can be left without a
Please note: Integria Healthcare is not
responsible for any loss, damage or theft resulting from goods
being left unattended at or near your premises
Q: What methods of payment are available in MyPatient
A: We accept payment by Visa and Mastercard
Q: Do you store my Credit Card details when I use them
on the website?
A: No, we do not store your credit card details. We use
SecurePay (part of Australia Post) to securely process all online
payments. More information available at: www.securepay.com.au