Frequently Asked Questions

My Patient Ordering Frequently Asked Questions

Patients

Q: Why can I no longer see anything in my Prescription?

A: You may have purchased all the Prescription repeats set by your Practitioner. If so, you should contact them and ask them to add additional repeats.

 

Q: Why can't I browse retail products anymore, I could last time I logged in?

A: You can only browse for Retail products if:

-         You have at least one repeat left in your Prescription, and

-         Your practitioner has enabled "Browsing Retail Products" on your account

 

Q: Does the prices on the site include GST?

A: Yes all prices for Patients are expressed as a GST inclusive. Your Order Summary will split out the GST total.
NB: Some products are not subject to GST

 

Q: I have lost/deleted the Registration email and can't login?

A: You will need to ask your Practitioner to regenerate this email so you can complete the Registration process and Login

 

Q: How do I "reset" after conducting a Product search so I can show all?

A: To reset after a Search simply delete the search term in the Search Bar and then hit "Go". Also make sure you have no filters selected in the Filter options on the left of the page.

 

Q: Where is MyPatient Ordering available?

A: MyPatient Ordering is available in Australia only.

 

Q: Who has access to MyPatient Ordering?

A: MyPatient Ordering is available to all qualified Natural Healthcare Practitioners who have a MyIntegria account and their Patients
 

Q: Is there a Free Freight threshold for Patient orders?

A: Yes, orders over $192.50 inc GST are shipped Freight Free anywhere in Australia. Orders under $192.50 will be shipped at a flat rate of $13.20 Australia wide.

 

Q: What are the delivery timeframes?

A: Orders will be processed and invoiced within 24 hours from either our Sydney or Perth warehouse. Delivery times may vary depending on the volume of customer orders received throughout the month, and can also be affected by seasonal periods and public holidays.

Expected Delivery times (business days):

Delivery Timetable


  

Q: What time of day can I expect the delivery?

A: All deliveries are undertaken by a variety of delivery drivers and may occur between 8:00am-6:00pm Monday to Friday. All deliveries require a signature at time of receipt. If you are not available during this time you will need to complete an authority to leaveform.

AUTHORITY TO LEAVE

You must complete an authority to leave form (available from our Customer Service team) if no-one will be available to accept delivery of your order between 8am-6pm Monday to Friday. This form will allow you to nominate a nearby address or a nominated place where your delivery can be left without a signature. 

Please note: Integria Healthcare is not responsible for any loss, damage or theft resulting from goods being left unattended at or near your premises

 

Q: What methods of payment are available in MyPatient Ordering

A: We accept payment by Visa and Mastercard

 

Q: Do you store my Credit Card details when I use them on the website?

A: No, we do not store your credit card details. We use SecurePay (part of Australia Post) to securely process all online payments. More information available at: www.securepay.com.au

 


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